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My Kindle luck runs out

Third time is NOT a charm! I got my new Kindle on schedule, Monday night at 8:30 (those UPS guys work late!). I charged it up and then played with it for an hour or so; I had to reset it once but I figured it was because I sent several books to it at once. (You reset a Kindle by holding the power switch on for about 15 seconds).

Tuesday I tried to show it to someone while we were at lunch. It froze on the home screen and would not reset. When I looked up the Kindle FAQ, it said to plug it in and reset it. That worked. Then after work I tried to read with it, and it didn't want to wake up. It took several tries but it did come on and then I read for a couple hours with no problem.

Today it was dead when I tried to wake it up again. I gave up and called Amazon customer service. They walked me through a few things trying to fix it. Nothing worked, so the guy said, "We'll send you a new Kindle." I got the email and it's supposed to arrive tomorrow. I have to say, Amazon customer service was pretty stellar.

Today Sony announced some new Reader models. The big deal is, they seem to have finally solved the touch screen problem. Previous Sony models that had touch screen problems suffered from an extra coating that made them muddy looking and prone to glare. Sony did not really cut prices, though.

Reader Pocket Editon .... $179 5" (diagonal) screen
Reader Touch Edition .....$229 6" screen
Reader Daily Edition .....$299 7" screen (the only one with wireless)

That's an increase of between $29 and $59 from previous models. Clearly, Sony is not into the price wars thing.

The e-ink market seems to be shaking out into niches. Sony is for folks who want e-ink and a touch screen more than anything else, even if it costs more.

Kobo is hooking their low-priced wagon (they dropped their price to $129) to Border's star, even though they have their own online store.

The Nook is for folks who want to hang out in bookstores even though they're using an eReader.

The Kindle is for lazy people like me who don't want to get out a cable to move a book onto their eReader, and don't care about touch screens, but do care about customer service.

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( 11 comments — Leave a comment )
Sep. 2nd, 2010 12:30 am (UTC)
I'm glad customer service was responsive. I'm a bit worried by how much grousing I've seen about the K3s, though. Sounds like a lot of them are freezing up and generally misbehaving. If so, that won't do Amazon much good.

I agree, though; I'm way too lazy to use a cable to put ebooks onto my ereader. I've gotten spoiled, and I expect books to just show up, without any effort on my part!
Sep. 2nd, 2010 12:44 am (UTC)
Yes! I paid (OK my husband paid) the extra $50 for the 3G version. I checked Mobile Reads and there weren't a lot of complaints so I'm hoping the new one will be fine.
Sep. 2nd, 2010 08:16 am (UTC)
I'm a bit worried by this too, since I ordered one...
Sep. 2nd, 2010 11:54 am (UTC)
My friends with K3's have not had any problems. I think my K3 was just hosed. For one thing, it got short term memory loss. If I called up a book and then went to my home screen with it set for a "most recent" sort, that book did not even appear on the first page let alone at the top.

Nothing is perfect; everyone makes mistakes. It's how you react to mistakes that determines whether you're perceived as having a good product or a bad product.
Sep. 2nd, 2010 11:56 am (UTC)
Nothing is perfect; everyone makes mistakes. It's how you react to mistakes that determines whether you're perceived as having a good product or a bad product.

Agreed! Pretty much every new gizmo hits the shops with a few early problems that get ironed out over a few months. That's why we should never be early adopters. But some of us (including me) can't help ourselves :)
Sep. 2nd, 2010 12:34 am (UTC)
B&N is promoting the hell out of the Nook. You can't miss the big display area right in front --complete with several of the devices that you can pick up and check out-- and all of the trendy fabric covers you can get for a Nook as well.

They've got the WiFi and WiFI+3G versions that Amazon is doing as well.
Sep. 2nd, 2010 12:35 am (UTC)
The Kindle is for lazy people like me who don't want to get out a cable to move a book onto their eReader

Geez, the next thing you'll know is that you'll want the book's contents directly implanted into your brain. ;-)
Sep. 2nd, 2010 12:42 am (UTC)
I understand the Nook is selling pretty well, so it must be working. But I do wonder if the display area is a Nook nook. -)

And reading a good book does go right to my brain!

Edited at 2010-09-02 12:44 am (UTC)
Sep. 2nd, 2010 12:51 am (UTC)
I meant skipping that pesky "reading" part. You request the book and POOF! It's right in your head.

Now that's progress, I tell you! :-D

Oh, and the display area is anything but a nook; all glass/plexiglass designed for maximum "OOOO!" effect.
Sep. 2nd, 2010 01:21 am (UTC)
I will have to check out B&N. The Borders is a lot closer for me but they didn't have the Kobo when I was there last.

Sep. 2nd, 2010 04:29 pm (UTC)
It's a shame you had problems, but full marks to Amazon on the customer service front. That counts for a heck of a lot in my book (no pun intended).
( 11 comments — Leave a comment )

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