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Who's minding the online store?

Who is in charge at Amazon.com, Bill Gates? They seem to be trying really hard to make people NOT like them. First there was the Booksurge thing, and now GalleyCat reports they're backing a crazed author against a harassed book reviewer.

Maybe Amazon should check out their own wares?


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Comments

( 3 comments — Leave a comment )
david_bridger
Apr. 22nd, 2008 07:39 am (UTC)
Looks like the lunatics are running the asylum over there in Amazon. I signed the i-petition that article linked to. Thanks for the heads-up.
karen_w_newton
Apr. 22nd, 2008 11:43 am (UTC)
"Looks like the lunatics are running the asylum over there in Amazon"

It's entirely possible. I need to buy a book for a friend's birthday, but I am very reluctant to get it from Amazon now. Why feed the greed?
brad_beaulieu
Apr. 22nd, 2008 07:00 pm (UTC)
Interesting post, Karen. I hadn't read about this before. I'm not surprised to see Amazon acting so cavalier about it. It's more likely a simple byproduct of the sheer number of these requests that they most likely get. I can imagine, with their sales, hundreds of these complaints coming in per week. The only thing they can do, really, is to hold tightly to their "agreements" with users. I would imagine a good portion of the complaints are correctly handled by doing that, but another, sizable portion is mishandled, like this one. It's sad, and I hope they resolve it in a better manner than they have so far, but imagine the staff they would need to keep on to investigate in detail every complaint they receive. I'm not justifying what they've done, only looking at it from a pragmatic standpoint.
( 3 comments — Leave a comment )

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